Privacy Policy

Effective date: 16 September 2026

This policy explains how Hội An Properties handles personal information through hoianproperties.com and inquiries about renting, buying, selling or listing property.

1. Who to contact

Hội An Properties is the contact point responsible for inquiries and personal-information requests relating to this website.

2. Information we collect

  • Inquiries: your name, email address and message. Your message may include a telephone number, preferred area, budget, move-in date or property requirements if you choose to provide them.
  • Property submissions: details and photographs you send us about a property, your contact information and information needed to establish your authority to offer it. Please contact the team before sending identity or ownership documents.
  • Inquiry records: the page used to contact us, correspondence, follow-up notes and a record of your inquiry consent. Successful website inquiries are delivered to our business email and recorded in the website’s customer-management system.
  • Technical information: our website and hosting services may record IP addresses, request times, pages requested, referring pages, browser/device information and errors to operate and protect the service.
  • Property-page statistics: when individual property pages are available, the site’s property-statistics tool can record visits, a visitor identifier derived from technical information, referring pages, browser/device details, language and approximate city/country inferred from an IP address. This is not GPS location.

Please do not include passwords, payment-card details, passport or identity-document copies, sensitive personal information, or other people’s private details in a general inquiry.

3. Why we use information

We use inquiry information to respond to your request, discuss suitable properties or listing services, arrange requested follow-up and maintain a record of our correspondence. Technical information supports website operation, troubleshooting, security and abuse prevention; property-page statistics help assess interest in listings.

The form asks for your consent to process your name, email and message for the inquiry described above. The checkbox is not preselected. It does not subscribe you to a newsletter or grant permission to sell your information or use it for unrelated marketing. Any additional purpose requiring consent will be explained separately.

You can browse without submitting an inquiry. If you do not provide the required contact information and consent, we cannot process that form. You can also contact us by email or telephone; this policy applies to information you provide through those channels.

4. Who may receive information

  • Our team: people handling your request and administering the website.
  • Website and email services: Hostinger provides website hosting and our business email service. These services process information involved in hosting the website and delivering or storing correspondence.
  • Property owners or representatives: if a viewing or property discussion requires an introduction, we will explain the proposed sharing and seek your agreement before passing your personal contact details to another owner, agent or representative.
  • Public listing visitors: only property information, photographs and contact details agreed for publication should appear in a listing. Published information can be viewed and copied by others, including search engines.
  • Required disclosures: information may be provided to authorities or professional advisers where required or permitted by applicable law, including to address a legal claim or a security incident.

5. Cookies, browser storage and external services

The site uses a session cookie such as PHPSESSID for session functionality. WordPress may also use browser storage for display features and cookies for staff login. Property tools may store preferences or saved-property choices when you use them. Session cookies normally expire when the browser session ends, subject to your browser’s settings.

Property-page statistics may use a short-lived location cookie/cache. The installed tool can request an approximate location from IP-based services such as ipwho.is or ipapi.co, which receive the IP address used in that request.

Fonts are currently loaded from Google Fonts. Loading them connects your browser to Google and makes technical request information, including your IP address, available to that service. Selecting the directions link opens Google Maps; that destination applies its own privacy policy. If a property map is displayed, its map provider receives the requests needed to load that map.

You can manage cookies and site storage in your browser. Blocking them may affect some features. Consent to send an inquiry is separate from any consent needed for optional tracking; continuing to browse is not treated as consent to unrelated marketing.

More information: Hostinger privacy policy and Google privacy policy.

Our inquiry forms use Cloudflare Turnstile to reduce automated spam. Your browser connects to Cloudflare, which processes technical signals such as your IP address, browser information and website origin to distinguish people from automated traffic and improve its bot detection. Our server checks the resulting verification token before accepting an inquiry. Read the Cloudflare Turnstile Privacy Addendum for more information.

6. Storage, international processing and retention

Information is handled in our website database, business email and related hosting or backup systems. Hosting, email and external-service providers may process information outside Vietnam. We do not represent that all information stays in Vietnam.

Inquiry records are retained for as long as needed to handle the inquiry and relevant follow-up, or to meet applicable recordkeeping requirements and resolve disputes. The appropriate period depends on the request and whether it develops into a separate agreement. Information no longer needed should be deleted or anonymised. Backup copies may remain until replaced under the relevant backup cycle.

You may contact us to ask about a record’s retention or request deletion. If information must be retained for a legal reason, we will explain the applicable limitation.

7. Your choices and requests

Subject to applicable law, you can ask to be informed about processing, access or receive your information, correct it, request deletion, restrict or object to processing, or withdraw consent. You can also complain to a competent authority and pursue remedies available under law. Withdrawing consent does not make earlier lawful processing unlawful.

Email hello@hoianproperties.com with the subject “Privacy request” and describe what you need. Where possible, use the email address connected with your inquiry. We may ask for proportionate information to verify your identity, but please do not send identity documents unless we arrange an appropriate method. We will respond within the period required by applicable law and explain any lawful limitation.

Withdrawing inquiry consent may prevent further follow-up or arrangements that depend on your information. It does not waive any rights you have under a separate agreement or applicable law.

8. Security and younger visitors

The website uses HTTPS. Access to inquiry records is intended for authorised people who need it to handle requests or administer the service. No website or email system can guarantee absolute security; contact us if you suspect misuse of information connected with this site.

Our inquiry service is intended for adults arranging property matters. Children should not submit personal information through the forms. If information about a child has been sent to us, please contact us so we can assess and address it.

9. Changes to this policy

We will update this page when our services or data practices change and revise the effective date. Where a change requires fresh consent, we will request it rather than treating continued use as consent. See also our Terms and Conditions.